Stay Casino Privacy Policy

At Stay Casino, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access and use our services at Stay Casino.com. By creating a Stay Casino login, making a deposit, or otherwise using our platform, you consent to the practices described in this document. We encourage you to read this policy carefully before using our services.

1. Who We Are

Stay Casino is operated by Hollycorn N.V., a company incorporated under the laws of Curaçao. We hold a gaming licence issued by Antillephone N.V. under Curaçao jurisdiction. Our platform has been available since 2021, serving players across markets including Australia, Canada, New Zealand, Norway, Germany, Austria, Denmark, Switzerland, Ireland, Italy, and Slovenia. If you have any questions about how we handle your data, you can reach us at support@Stay Casino.com.

2. Information We Collect

When you register for a Stay Casino account, make transactions, or interact with our platform, we may collect the following categories of personal data:

2.1 Registration and Identity Data

• Your full name, date of birth, and gender
• Email address and contact phone number
• Home address and country of residence
• Username and account credentials for your Stay Casino login
• Copies of government-issued identification for KYC verification

2.2 Financial and Transaction Data

• Deposit and withdrawal history, including amounts and methods used
• Payment instrument details such as partial card numbers or e-wallet identifiers
• Details relating to Stay Casino bonus codes, promo codes, and any Stay Casino bonus code redemptions
• Cryptocurrency wallet addresses used via CoinsPaid

2.3 Technical and Usage Data

• IP address, browser type, and device identifiers
• Log-in timestamps and session durations
• Pages visited, games played, and interactions with our Stay Casino app or desktop platform
• Referral source, including search queries that may include terms such as stay casino review or Stay Casino reviews

2.4 Communications Data

• Records of your live chat and email communications with our support team
• Feedback, complaints, and survey responses you submit to us
• Promotional preferences, including opt-ins for stay casino promo codes and bonus notifications

3. How We Use Your Information

We at Stay Casino process your personal data for the following purposes:

• Account management: To create and maintain your profile, verify your identity, and facilitate your Stay Casino login Australia access and other regional access points.
• Service delivery: To provide access to our 9,000+ games, process your deposits and withdrawals, and credit stay casino bonus and stay casino free spins rewards to your account.
• Legal compliance: To meet our obligations under Curaçao gaming regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, including the misuse of stay casino promo codes no deposit offers or unauthorised access via VPN.
• Customer support: To respond to your enquiries submitted via live chat or email at support@Stay Casino.com.
• Marketing and promotions: To send you communications about stay casino bonus codes, Stay Casino codes for existing players, tournament invitations, and our unique Event Calendar — subject to your consent.
• Analytics and improvement: To understand how players use our stay casino online casino platform and to improve our products and services.
• Responsible gaming: To monitor gaming behaviour and apply responsible gambling tools where necessary.

4. Legal Basis for Processing

Our Stay Casino platform processes your data on the following legal grounds:

• Contract performance: Processing is necessary to fulfil our obligations when you register and play.
• Legal obligation: We are required to process certain data to comply with applicable laws and regulations.
• Legitimate interests: We may process data to prevent fraud, improve security, and ensure the integrity of our stay casino games.
• Consent: For direct marketing communications, we rely on your explicit consent, which you may withdraw at any time.

5. Cookies and Tracking Technologies

At Stay Casino, we use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, keep you logged in during your session, and analyse traffic patterns. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our platform, including your ability to complete stay casino login processes. For full details, please refer to our dedicated Cookie Policy.

6. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

• Service providers: We work with payment processors (including Mastercard, Visa, Neosurf, MiFinity, and CoinsPaid), game providers such as Pragmatic Play, Yggdrasil, and Spribe, and other third-party vendors who support our operations. These parties process data only on our instructions.
• Regulatory and legal authorities: We may disclose data to regulators, law enforcement agencies, or courts where required by law or to protect our rights.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
• Fraud prevention agencies: We may share data with organisations that help us verify identities and prevent misuse of stay casino no deposit bonus code offers or other promotional features.

7. Data Retention

We retain your personal data for as long as your account remains active or as required to fulfil the purposes outlined in this policy. Following account closure, we may retain certain data for up to five years to comply with legal, regulatory, and audit requirements. Anonymised or aggregated data may be retained indefinitely for analytical purposes.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding the personal data we hold about you:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: You may request deletion of your data, subject to legal retention requirements.
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at support@Stay Casino.com. We will respond to your request within 30 days.

9. Data Security

We at Stay Casino implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These include SSL encryption on all data transmissions, secure storage systems, and strict access controls for our staff. However, no online transmission is entirely risk-free, and we cannot guarantee absolute security. We encourage you to use a strong, unique R0Tk01Yh8yN6hZ)qhB$ML for your Stay Casino login and to keep your credentials confidential.

10. International Data Transfers

Our Stay Casino online platform operates internationally, and your data may be transferred to and stored in countries outside your country of residence. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.

12. Children's Privacy

Our services are strictly intended for adults aged 18 or over. We do not knowingly collect personal data from individuals under this age. If we become aware that a minor has registered on our platform, we will promptly close the account and delete all associated data. We take our responsibility to protect minors very seriously as part of our responsible gaming commitment.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or a prominent notice on our Stay Casino platform. The updated policy will be effective from the date it is published on Stay Casino.com. Your continued use of our services following any changes constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at Stay Casino, please do not hesitate to get in touch with our support team:

• Email: support@Stay Casino.com
• Live Chat: Available 24/7 directly on our website at Stay Casino.com

We are here to help and will do our best to address your concerns promptly and transparently.